Privacy Policy
Read Velvet Beauty Wellness’s Privacy Policy to understand how we collect, use, and protect your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA).
Effective Date: 1st April 2026
Velvet Beauty Wellness (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at velvetwellness.sg, contact us, or use our services. This Policy is in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Personal Data We Collect
We may collect the following types of personal data:
• Contact information: name, email address, mobile number
• Personal details: NRIC, FIN, passport number, date of birth, gender
• Appointment details: preferred date, time, and service
• Health and wellness information provided voluntarily via our enquiry form
• Transaction details: payment and billing information
• Communication records when you contact us via WhatsApp, email, or web form
• Technical data: IP address, browser type, device information, cookies
2. How We Use Your Personal Data
We may collect, use, and disclose your personal data for purposes including:
• Responding to enquiries and arranging appointments
• Providing consultation, treatment, and wellness services
• Maintaining service and treatment records
• Processing payments and billing
• Sending appointment reminders or follow-ups (with consent)
• Improving our services and customer experience
• Sending marketing communications (where consent is provided)
• Complying with legal and regulatory obligations
• Internal administrative and operational purposes
We do not sell, rent, or trade your personal data to third parties.
3. Disclosure of Personal Data
We may disclose your personal data to:
• Qualified practitioners and therapists involved in your care
• Third-party service providers (e.g. IT systems, payment processors)
• Professional advisers (e.g. auditors, legal consultants)
• Government authorities where required by law
All disclosures are made in accordance with PDPA requirements.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.
6. Your Rights
Under Singapore’s PDPA, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for us to use your personal data (where applicable)
To exercise these rights, please contact us at the details below.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You may manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Velvet Beauty Wellness
180 Kitchener Road, City Square Mall #B2-33, Singapore 208539
WhatsApp: +65 8966 4587